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« The Loyalty of Non-profitable Customers - Harrah's Entertainment Bars Richard Brodie From its Properties | Main | A Customer Lifetime Value Measure for Corporate Performance »

June 18, 2007

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Jim Novo

Thanks for adding this to the conversation! I think the more ways we explain the idea, the more likely it is people will extract what is applicable to them and use it. I’ll add a couple of comments over on my blog.

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